Frequently Asked Questions
Everything you need to know about your Emerica experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 10-15 business days depending on customs processing.
What is your return policy for footwear and apparel?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure tags are attached and shoes show no signs of outdoor wear.
How do I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your skate shoes true to size?
Most Emerica shoes fit true to size; however, high-performance skate models may have a snugger fit for better board feel. We recommend checking our size guide for specific measurements.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and order weight.